Pander Maat, H. (2011). Towards usable mortgage information: Four user studies. Information Design Journal, 19(3), 216-232.

Pander Maat, H.

2011

Pander Maat, H. (2011). Towards usable mortgage information: Four user studies. Information Design Journal, 19(3), 216-232.

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comprehension of mortgage information. The first study finds that consumers are generally unable to find and comprehend information in mortgage information packs. The second study shows that large-scale revisions of the mortgage offer and terms and conditions improve performance on some passages, while worsening problems in others. A third study demonstrates how adjusting headings to the text below may solve problems with finding information. The fourth study shows that warning information in "attention" boxes is often not found and that if it is used, takes more time to process than integrated information.

> Abstract

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